We had lived in our home for 20 years and hadn’t really changed anything because we were intimated by the process. We decided to make some changes to our master bathroom and hall bathroom and called. We called and spoke with the owner. He came up with a design, advised us on what would and wouldn’t work and was responsive during the whole process. I really appreciated his patience with my indecision. He must have gone to the tile store 6 times with me!